HorseFil Shipping And Delivery
Ships from the United States with tracking in the order email. The cost and the estimate are set at checkout. And gummies have one delivery problem capsules do not.
HorseFil ships from the United States unless the checkout page says otherwise, with tracking sent in your order email. The shipping cost and the delivery estimate are shown at checkout and were not published to this website, so we print no figure for either. For anything about a parcel, call the order desk on +1 (302) 200-3480.
What we can tell you
- Ships from
- The United States, unless the checkout page says otherwise.
- Tracking
- Sent in your order email. Keep that email.
- Who handles it
- The order desk on +1 (302) 200-3480, weekdays 9:00am to 5:00pm Eastern.
- Delivery estimate
- Shown at checkout. Not published to this website.
- Shipping cost
- Shown at checkout. Not published to this website.
- Carrier
- Not published to this website.
- International
- Not published. Call before you order if you are outside the US.
- Returns address
- 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA
Why several rows say the same thing
A shipping cost and a delivery window were not supplied to this website. We could guess, and every guess would eventually be wrong for somebody. So we point you at the one page that is definitely correct: the checkout page, where those figures are calculated for your address before you pay.
The gummy problem nobody warns you about
This is the one genuine shipping difference between a gummy and a capsule, and it is worth a section.
Gummies melt. Not dramatically, but enough to matter. Above roughly 25°C they soften; above 30°C they start to fuse; in a delivery van in July, or on a doorstep in the afternoon sun, or in a mailbox in Phoenix, a bottle can arrive as a single block.
A fused bottle is not dangerous and it is not spoiled. It is annoying, it makes the serving size impossible to follow, and most people would rather have a replacement. Capsule buyers never think about any of this, which is why nobody mentions it.
| Situation | What to do |
|---|---|
| Ordering in summer, or living somewhere hot | Have it delivered somewhere it will not sit outside. A workplace beats a doorstep |
| Tracking says out for delivery on a hot day | Bring it in as soon as it lands rather than after work |
| It arrives soft but separate | An hour in the fridge, then store cool. Do not refreeze repeatedly |
| It arrives as one solid block | Photograph it and call +1 (302) 200-3480 the same day |
| A multi-bottle pack in a hot month | Keep the unopened bottles in the coolest cupboard you have, not a garage |
Photograph first, open second
If a parcel looks like it has had a hard time, photograph the box and the bottles before you unpack any further. Photographs taken at the moment of opening are worth far more than a description a week later.
What happens after you order
You get an order email
Within minutes. It carries your order ID and, finally, the price you paid. It is the one document that proves what you bought.
The order is picked and packed
Handled by the order desk's fulfilment. Weekday orders move faster than weekend ones, as they do everywhere.
Tracking appears
A second email carries the tracking number once the parcel is with the carrier. Tracking can take a day to start updating; that is normal.
It is delivered
To the address on your order. If you need to change that address, call the desk immediately, because once it ships nobody can redirect it easily.
Your 60-day clock started at purchase
Not at delivery. Write the order date down and set a reminder for day 45.
If something goes wrong with your parcel
Tracking has not moved in several days
Normal for the first 24 to 48 hours, less normal after that. Call +1 (302) 200-3480 with your order ID. The desk can see more than the public tracking page does.
It says delivered and you do not have it
Check with neighbours and around the property first, because that solves most of these. Then call the desk the same day: the carrier's investigation window is short and it closes.
The bottles arrived damaged or melted
Photograph the box and the bottles before you unpack anything further, then call the desk.
You ordered the wrong pack
Call immediately. If it has not shipped, a change is usually possible. If it has, it becomes a return under the 60-day guarantee.
You need to change the delivery address
Call the desk, do not email. Address changes are time-sensitive in a way that email is not.
The one thing that makes all of this faster
Have your order ID in front of you when you call. Every question above is answered in about two minutes with it, and takes considerably longer without it.
Storing it when it arrives
- Cool, dry, out of direct sunlight, with the lid closed and the desiccant left in.
- Not the bathroom. Heat plus steam is the worst combination for a gummy.
- Not the car, ever, in any month you would call warm.
- Not the fridge as a default either: condensation on removal does more harm than the cold does good, unless your house is genuinely hot.
- Keep unopened bottles from a multi-pack in their box, in the coolest cupboard you have.
- Check the best-before date on each bottle before you open it, not just the first one.
This matters more with a multi-bottle pack than most people expect. Six bottles is 180 gummies. At one a day that is six months, and the last bottle will be opened half a year after it arrived. Where it spent that time decides what condition it is in.
Shipping questions
Where does it ship from and how long does it take?
From the United States, unless the checkout page says otherwise. Tracking arrives in your order email. A delivery estimate is shown at checkout; none was published to this site.
Where can I buy HorseFil?
Through this website, which is the HorseFil U.S. shop. Buying here means the order, the tracking and the refund all sit with one desk.
How should I store it?
Cool, dry, out of direct sunlight, with the lid closed. Gummies soften and stick together in heat, and a bathroom cabinet is the worst place in the house for them.
How do I get a refund?
Call +1 (302) 200-3480 with your order ID. Post the bottles to 32 Avenue of the Americas, Floor 22, New York, NY 10013 with your full name, email and order ID inside. You pay the return postage and you should use a tracked service.
How long does a refund take?
The desk credits it in about 3 to 5 business days once the return is processed. Your bank then takes roughly another 5 to 10 days to show it.
Why the shipping cost is not on this page
Shipping rates are not published to this website, and rather than invent a figure or copy one from another site, we are telling you where it appears: on the checkout page, calculated for your address, before you confirm.
That is genuinely how it works for most sellers in this category — the rate depends on the destination and the pack size — but it means the number you pay is not the number on the pack card. Read the total, not the subtotal.
What to check on the checkout page
The shipping line and the tax line, added to the pack price, are what leaves your account. If there is a second product in the cart that you did not add, or a recurring-billing line under the button, stop and read it before you confirm.
What can slow a parcel down
None of these are unusual, and all of them are worth knowing before you worry.
| Cause | What it looks like | What helps |
|---|---|---|
| Address detail missing | Tracking stalls at a sorting facility | Check the apartment or floor number on your confirmation email |
| Carrier handover | Tracking not updating for a day or two mid-route | Wait one more working day before contacting anyone |
| Public holidays | A gap that starts on a Friday | Count working days, not calendar days |
| Weather or local disruption | A hold at a regional facility | The carrier's own page updates before ours does |
| Failed delivery attempt | A status that says attempted or held | A redelivery arranged with the carrier is faster than a replacement from us |
Scroll this table sideways →
If the tracking has not moved for more than three working days, that is the point to contact us rather than the carrier. Contact us with the order number and we will chase it from our side, which is usually quicker than a customer can.
When your parcel arrives
- Check the seal on the bottle before anything else. A broken seal means do not take it; photograph it and email us the same day.
- Check the lot code on the pack. The artwork we hold reads HOR-26/HO-2119. If yours differs, that is not automatically a problem, but it is worth telling us about.
- Note the delivery date somewhere. The 60-day money-back guarantee is counted from it.
- Store the bottle somewhere cool, dry and out of direct sun, and not the bathroom. Gummies are more sensitive to heat and humidity than capsules are.
If the parcel arrives damaged, the useful email has a photograph in it and the order number in the subject line. That combination usually resolves it in one exchange rather than four.