Contact Horsefilweb
Two routes, and it matters which one you use. Orders go to the phone. The website goes to the inbox.
For anything about an order — tracking, a change, a refund — call the order desk on +1 (302) 200-3480, Monday to Friday, 9:00am to 5:00pm Eastern, with your order ID. For anything about this website — a mistake on a page, a typo, privacy or press — email contact@horsefilweb.com. Returns go to 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA.
How to reach us
Order desk — +1 (302) 200-3480
Orders, tracking, address changes, cancellations, returns and refunds. Have your order ID in front of you before you call: every question is about two minutes with it and considerably longer without.
Monday to Friday, 9:00am to 5:00pm Eastern Time
Website — contact@horsefilweb.com
A mistake on a page, a typo, a broken link, a privacy request or a press enquiry. Also the right place to send your own experience of the product, including if nothing happened.
We reply on weekdays
Please do not email about a refund
The website inbox does not process refunds and cannot access your order. A refund request sent there has to be forwarded, and that costs you days inside a 60-day window. Call +1 (302) 200-3480 instead.
The one question worth calling about before you buy
Most contact pages assume you will call after something goes wrong. On this product there is a good reason to call before you order, and it takes thirty seconds.
Ask what the serving size is. How many gummies a day. It is not published anywhere — not on the sales page, not in the brief supplied to this website, not in any of the seller's product panels. It is printed on the bottle, so the desk will have it.
That one number tells you how long 30 gummies lasts, which tells you what a six-bottle pack actually represents, which is the only way to decide between the packs sensibly. It is the highest-value thirty seconds available to you before you spend anything.
- "How many gummies is a serving?" — the important one.
- "Is the gummy base pectin or gelatin?" — if the vegetarian mark matters to you.
- "How much sugar is in a serving?" — if you are watching it.
- "What does the six-bottle pack cost in total, with shipping?" — because no price is published here.
- "Is this a one-time purchase or does it recur?" — ask before you pay, not after.
The quality of the answers is itself information. A desk that knows the serving size instantly is a different proposition from one that has to call you back.
Addresses
- Office
- 1 New York Plaza, Floor 18
New York, NY 10004
USA - Returns
- 32 Avenue of the Americas, Floor 22
New York, NY 10013
USA
Include your full name, order email and order ID inside the box. - Phone
- +1 (302) 200-3480
- Hours
- Monday to Friday, 9:00am to 5:00pm Eastern Time
- Market
- United States
The office and the returns address are different
This trips people up. Returns go to 32 Avenue of the Americas, not to 1 New York Plaza. A parcel sent to the office address will take longer to reach the right desk, and your 60-day window does not pause while it travels.
What to say when you call
| If you are calling about | Have ready |
|---|---|
| An order you just placed | Your order ID from the confirmation email |
| Tracking | Order ID and the delivery address you used |
| A change of address | Order ID, the old address and the new one. Call, do not email — this is time-sensitive |
| A melted or damaged parcel | Order ID and photographs taken before you unpacked further |
| A refund | Order ID and the date you ordered |
| Checking a bottle | The lot number from the base, and your order ID |
| A reaction to the product | What happened, when, and what else you take |
Response times, honestly
- The phone is the fastest route, during the published hours. Nothing else comes close.
- The website inbox is a weekday inbox. An email sent on Friday evening is a Monday email.
- Refunds are two waits, not one. About 3 to 5 business days at the desk once processed, then roughly 5 to 10 days at your bank.
- If the desk does not get back to you, email contact@horsefilweb.com with your order ID and the date you called. This website would rather know.
- We do not use live chat or social media DMs for order matters, and anyone contacting you that way claiming to be us is not us.
Feedback we actually want
- The serving size from your bottle. The single most useful thing a reader could send us.
- A photograph of a Supplement Facts panel, if your bottle carries one. It would change several pages.
- Whether the base is pectin or gelatin. It is on the Other Ingredients line if your bottle has one.
- A fact on a page that is wrong. Show us how you know and we will correct it and move the date forward.
- Your own experience of taking it, including if nothing happened. It would be the first real review on this site.
Send any of those to contact@horsefilweb.com. We read everything that arrives there, we reply on weekdays, and we would rather be told we are wrong than go on being wrong quietly.
Contact questions
How do I contact a human?
Call +1 (302) 200-3480 for anything about an order. Email contact@horsefilweb.com for anything about this website. The desk is open Monday to Friday, 9:00am to 5:00pm ET.
How do I get a refund?
Call +1 (302) 200-3480 with your order ID. Post the bottles to 32 Avenue of the Americas, Floor 22, New York, NY 10013 with your full name, email and order ID inside. You pay the return postage and you should use a tracked service.
How long does a refund take?
The desk credits it in about 3 to 5 business days once the return is processed. Your bank then takes roughly another 5 to 10 days to show it.
Where can I buy HorseFil?
Through this website, which is the HorseFil U.S. shop. Buying here means the order, the tracking and the refund all sit with one desk.
Who runs this website?
Horsefilweb, the HorseFil U.S. shop. Pages are written and reviewed by the HorseFil Editorial Desk. We do not invent a doctor's name to put on top of a page.
Before you call, three common answers
These three account for most of the calls any desk in this category takes.
"Where is my parcel?"
Tracking is in your order email, and a newly created label shows no movement for the first day or two. If it has genuinely not moved in several days, then call.
Check the email first
"How much is in a gummy?"
Not published. The desk cannot tell you either, and neither can we. That answer will not change on the phone, though asking is still worth doing.
See the label page
"Will it work for me?"
Nobody can answer that. There is no trial of the finished gummy, no published dose and no verified reviews. The honest response is to try one bottle inside the guarantee.
See the timeline page
That leaves orders, returns, address changes, damaged parcels, lot checks and the serving size — which is exactly what the desk is good at, and the last one is the reason to call before you order rather than after.
Contact details in one block
Everything on one card, in case you want to save it somewhere.
- Seller
- Horsefilweb — HorseFil U.S. shop
- Order desk
- +1 (302) 200-3480
- Desk hours
- Monday to Friday, 9:00am to 5:00pm Eastern Time
- Website inbox
- contact@horsefilweb.com
- Office address
- 1 New York Plaza, Floor 18 New York, NY 10004 USA
- Returns address
- 32 Avenue of the Americas, Floor 22 New York, NY 10013 USA
- Guarantee
- 60-day money-back guarantee, from your order date
- Current lot
- HOR-26/HO-2119 (a draft label, not lab proof)
- Count per bottle
- 30 gummies
- Serving size
- Not published — ask the desk
- Market
- United States
- Last updated
- September 22, 2026
Save the phone number before you need it. The most common reason people miss a 60-day window is not indecision but the ten minutes it takes to find a number at the moment they finally decide to act.
What to have ready before you call
Four things that turn a ten-minute call into a two-minute one.
- Your order number, from the confirmation email the checkout sent you. This is the single thing that speeds up every order question.
- The email address you ordered with, which is not always the one you are writing from.
- The lot code from your bottle, printed on the pack. Ours reads HOR-26/HO-2119 on the artwork we hold, but check your own.
- The date you ordered, roughly. Returns and guarantee windows are counted from delivery, not from dispatch, so both dates matter.
If you are writing about something that arrived damaged, a photograph attached to the email is worth three paragraphs of description. Send it with the first email rather than waiting to be asked for it.
What this desk cannot do
We cannot tell you whether HorseFil will work for you, we cannot advise you on interactions with your medication, and we cannot interpret a symptom. Those are questions for a clinician who can see your history, and we would rather say so than guess at them.
Everything else — orders, delivery, the guarantee, what the label prints, what we have and have not been able to verify — is fair game, and we would rather answer it before you buy than after.